Customer Service
POSITIVE GROUP DYNAMICS
This training program focuses on building a strong team foundation and cultivating a positive group dynamic. Participants will learn techniques to boost participation and create a collaborative team environment, gain employee commitment, and motivate the organization through goal-setting. The program equips participants with tools and skills to develop a motivated and engaged team working towards achieving common goals.
MANAGERS AS
MEDIATORS
This program teaches managers to conflict mediation skills for resolving employee disputes. It covers active listening, emotion management, and conflict resolution strategies & techniques while emphasizing the importance of remaining neutral. Participants will gain the ability to handle conflicts and maintain positive team dynamics.
CUSTOMER SERVICE HOW TO BE A GREAT CUSTOMER SERVANT
This training course teaches participants how to provide great customer service by cultivating a positive mindset, making customers feel valued, using positive communication skills, understanding body language, and dealing with complaints and difficult customers effectively.
DPMAP COURSES
DPMAP program offers comprehensive training on all aspects of DPMAP, except for the online tool. We provide a unique, practical, and simplified approach to DPMAP by focusing on critical performance management aspects. Our training emphasizes hands-on learning, connecting the dots between different parts of DPMAP, and ensuring participants fully understand and feel motivated to use performance management tools. Past participants have provided positive feedback, reporting increased optimism and motivation to use DPMAP.
PERFORMANCE COACHING FOR SUPERVISORS & MANAGERS
Performance Coaching for Managers is a training program that helps managers learn the basics of coaching, understand the benefits of coaching, and distinguish between coaching and performance counseling. It also provides a coaching framework and various models, processes, techniques, and skills for effective coaching.
WRITING SELF-APPRAISALS / ASSESSMENTS
This program focuses on writing effective self-appraisals/assessments. It covers topics such as reflecting on past successes and challenges, gathering supporting documentation, tracking performance, and using a performance activity log. The program also teaches how to work with a Writing Mastermind Group to develop accomplishment statements and self-assessments using a 6-step process.
BUILDING STRONG CUSTOMER RELATIONSHIPS
This workshop focuses on developing communication skills to build strong and lasting relationships with customers. Participants will learn effective listening techniques, strategies for responding to feedback and complaints, and ways to create meaningful connections.
BUILDING A CULTURE OF WORLD CLASS CUSTOMER SERVICE
This training program is designed to help participants build a world-class customer service culture in their organization. Through this program, participants will learn how to identify common customer service issues, deal with difficult customers with courage and consideration, and use active and empathetic listening to solve customer service issues.
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WRITING SMART
GOALS
This program teaches how to develop SMART goals, objectives, and standards using a five-step process. Participants learn the difference between goals and objectives/standards, critique sample objectives, and overcome potential obstacles. Opportunities for practicing creating SMART objectives are also provided.